Delphi technique
The Delphi technique is a coordinated group interaction
process used for forecasting and decision making. It is carried out by grouping
remote experts into panels and using questionnaires instead of face-to-face
meetings. The main idea behind the Delphi technique is to control the indirect interaction
between experts and manage the tendency for expert judgement to converge as the
process goes on. “In essence, Delphi is a vehicle and a method for informed
consensus-building within a group with respect to a complex problem by using a
series of questionnaires delivered in multiple iterations to collect data from
a panel of selected participants – “panellists”.” (Fink-Hafner et al., 2019). There
are no set number of members/experts that should be used to create the panel.
But panels with fewer than 10 members and those with over 100 are rare. Typically,
the group of participants usually number between 10 and 100 experts.
Somes of the advantages of using the Delphi method are it
prevents direct confrontation between experts, it serves to bridge together
existing knowledge and areas of agreement and disagreement, does not require
face to face meeting so enables independent thought from each expert. It also
reduces the negative effect of noise when an in-person group process occurs, encourages
creativity and honesty, and helps to prevent the collective grouping from having
any influence on the direction of the outcome.
Some
of the limitations of the Delphi techniques are, it can be time consuming resulting
in experts dropping out of the process, monetary payments or moral persuasion
may cause participants input to be biased towards certain results, anonymity ingrained
into the process can cause less ownership of ideas, the slow response rate of
some experts, possible limited viewpoints, and uneven range of expertise among
the members of the panel.
The Delphi technique
steps.
Experts
are selected. The Delphi method starts with the selection of a diverse
collection of experts that are from various backgrounds. One of the key aspects
of the selection process is the maintaining of anonymity among the group.
Iterative
data collection. At this stage the data is collected from a set of questions in
a series of rounds. In the first round, the panel experts are provided with a
predefined set of open-ended questions based on the topic of research. The
panel experts then provide their responses, explanations or predictions
anonymously or the names are scrubbed from submissions before it is shared with
the other members of the panel.
Feedback
and Collation: The responses obtained from the first round of submission are
collected, collated and summarized. The following rounds the panel experts are
provided with the summary of the responses from each previous round and are
asked to reconsider their own responses given the responses of their fellow
experts.
Consensus
building. The process continues for several rounds of submission summarization,
where all the experts are allowed to revise their submitted answer based of the
other expert’s feedback. The goal of this iterative process is to have the
expert’s answers converge towards a consensus or conversely highlight an area
of unchanging disagreement. Once consensus is reached these areas are analyzed
and then presented as insights or predictions.
The Delphi method facilitates the bringing together of diverse expert opinions, reduced bias in recommendations, while achieving consensus on the research topic. “Expert consensus achieved through the Delphi process is considered to be more reliable and objective than the opinion of a single expert because it maximizes the benefits of engaging a group of knowledgeable individuals.” (Khodyakov, D, 2023). The method is very useful in tackling complex problems of where the future is uncertain.
Nominal
group technique.
The
Nominal group technique is an interview process where the participants of the
interview are all in each other’s presence, but instead of speaking out their
opinions/ideas they write them down. “A
nominal group is defined as ‘a group in which individuals work in the presence
of others but do not verbally interact’.” (MacPhail,
2001). The nominal group technique is created in such a way as to allow
all participants to provide input into the process and not just the more vocal
members of the group. It allows for all members to participate in the process
equally and avoid the potential of the process being dominated by more vocal
members. “The NGT is a highly structured face-to-face group interaction, which
empowers participants by providing an opportunity to have their voices heard
and opinions considered by other members.” (McMillan et al., 2016). Nominal
group technique has been used as an evaluation tool in medicine, nursing, engineering,
to prioritize items and identify areas in systems that need to be changed.
The
nominal group technique process is as follows.
The
first step is the Introduction. At this stage the facilitator introduces the
reason the participants are undergoing the think tank process as well as
setting the rules and the structure that the process will follow.
The
next set in the process is the creating of the individual responses sometimes
called the silent generation stage. This step is usually allotted 20mins wherein
each participant is allowed to silently consider the question and record their
individual ideas.
The
next step is the consolidation and clarification stage. In a round robin format
the facilitator asks each participant to read out aloud one idea to the group.
The ideas that are provided are collected exactly as they are spoken out aloud by
the participants but are not yet discussed. The group members are allowed to
think up new ideas during this period but must keep their ideas to themselves
until their turn comes around again in the round robin format. This stage goes
on until there are no more ideas from the group to collect. After no more ideas
are produced by the group the collected ideas are clarified and grouped. The
participants all agree on which ideas are similar and can be grouped together,
and ideas are allowed to be altered and or excluded as they are then grouped
into themes. The ideas are all thoroughly discussed, so that all the participants
have a full understanding of all the ideas collected. Participants are allowed
to disagree with an idea since they will be able to provide their ranking of
the idea at the next stage.
The
next step is the voting or ranking stage. In this stage the participants are provided
a sheet on which to rank their top 5 ideas in order of importance. This ranking
process is done confidentially after which the ranking for each idea is summed
across the group and provided to the group for further discussion. Reranking is
allowed for a set number of times or until no ranking changes occur.
References:
-
Fink-Hafner, D., Dagen,
T., Doušak, M., Novak, M., & Hafner-Fink, M. (2019). Delphi Method:
Strengths and Weaknesses. Metodoloski
Zvezki, 16(2), 1-19.
MacPhail,
A. (2001). Nominal Group Technique: A useful method for working with young
people. British educational research
journal, 27(2), 161-170. https://doi.org/10.1080/01411920120037117
McMillan, S. S., King, M., & Tully, M. P. (2016).
How to use the nominal group and Delphi techniques. International journal of clinical pharmacy, 38, 655-662.
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